FAQ

Questions worth asking

Including the ones with answers you might not want to hear.

Can you guarantee the account will be removed?

No, and be careful of anyone who does. The final decision is always Instagram's. What we control is the quality of the case: the right reporting route, complete evidence, and persistent follow-up instead of a report that is filed once and forgotten. That is what moves the odds.

How long does it take?

It varies by case type. A clear-cut impersonation with good proof can resolve quickly; trademark disputes and handle releases take much longer. We tell you what to expect for your specific case once we have seen it, and we keep you updated rather than leaving you guessing.

What does it cost?

It depends on how many accounts are involved and whether you want one-off help or ongoing monitoring. Send the case through and you will get a quote before anything starts. Nothing is charged until you agree the scope in writing.

Do I have to give you my Instagram password?

Never. We do not need it, we will not ask for it, and you should not give it to anyone offering this kind of service. Everything we do runs through Instagram's own reporting channels using evidence you provide.

Will the other person know it was me?

Instagram does not share your identity with the account you report. For copyright claims, the person whose content is removed is told who filed the claim, because they have the right to dispute it. We will flag that before filing so there are no surprises.

The fake account came back under a new handle. Now what?

That is normal, and it is the reason monitoring exists. Repeat offenders are tracked against the same case file, so each new handle adds to the history rather than starting from nothing.

Do you work on TikTok, X or Facebook?

No. Instagram only. Staying on one platform is the reason we know its reporting routes well, and spreading across five would make us worse at all of them.

Someone is using my photos but I am not the copyright owner. Can you still help?

Possibly, but it changes the route. If a photographer owns the copyright, the claim is theirs to make — though if the image is of you, there may be an impersonation or privacy angle instead. Tell us the situation and we will say honestly whether there is a case.

Still unsure?

Describe the situation and we will tell you whether we can help before you commit.

Contact us